A patient cancels at 9:12. Don't find out at 5.
FrontPulse is the active operations board for front-desk teams — schedule risk, messages, recall, benefits, and claims in one signal queue, so gaps get filled and follow-up gets done before the day gets away from you.
AI prepares signals and drafts. Staff approve every patient-facing action.
Live Front Desk Pulse
- Needs review
Schedule Risk
2 schedule gaps need action
- Staff approval required
Messages
6 messages waiting for review
- Live
Recall
9 recall matches ready
- Needs review
Benefits
3 benefit checks pending
- Staff approval required
Claims
4 claim packets missing attachments
Schedule
Gaps, changes, and same-day risk
Messages
Triaged into reviewed next actions
Recall
Overdue patients matched to open time
Benefits
Checks queued before the visit
Claims
Packets flagged before they go out
Catch schedule risk before it becomes downtime.
Cancellations, reschedules, and unconfirmed visits surface as signals in the queue while there is still time to act on them.
- Open time flagged the moment the schedule shifts
- Unconfirmed visits sorted by how close they are
- Suggested fills drawn from the recall list, staff approved
Schedule lane
Live- Needs review
10:30 · Op 2
45 minutes open after cancellation
- Needs review
2:00 · Op 1
Unconfirmed crown seat
- Live
Fill option
3 recall matches fit this window
Turn patient messages into reviewed next actions.
Voicemails, texts, and portal messages land in one triage lane with a drafted reply attached. Staff read, adjust, and approve.
- Every message sorted by what it is asking for
- Drafts prepared with the patient's schedule context
- Nothing sends to a patient without staff approval
Message lane
Live- Staff approval required
Voicemail · 8:12
Reschedule request, draft ready
- Needs review
Text · 8:40
Question about balance, routed to billing
- Needs review
Portal · 9:05
New patient intake incomplete
Bring recall opportunities into the current day.
Overdue patients stop living in a spreadsheet. FrontPulse matches them to today's open time so outreach happens while the gap is still fillable.
- Overdue patients ranked against real open windows
- Outreach drafted per patient, sent after approval
- Responses land back in the message lane
Recall lane
Live- Live
Overdue 4 months
Emily T. fits 10:30 today
- Needs review
Overdue 7 months
Marcus D. prefers afternoons
- Staff approval required
Batch
9 recall matches ready for review
Get benefit questions answered before the patient sits down.
Benefit checks queue up ahead of the visit, so eligibility questions surface days before the appointment instead of at check-in. Summaries support staff review and do not guarantee coverage.
- Checks queued automatically from the upcoming schedule
- Coverage details attached to the chart before the visit
- Staff confirm every result with the payer before it reaches the patient
Benefits lane
Live- Needs review
Tomorrow
3 benefit checks pending
- Review
Aetna PPO
Summary ready for staff review
- Needs review
Delta Dental
Coverage unclear, needs a call
Keep claim prep visible instead of a Friday scramble.
Claim packets sit in the same board as the rest of the day, so missing attachments and pending submissions never wait until the end of the week.
- Missing attachments flagged as soon as a packet is opened
- Packets built from the chart, narrative, and X-rays
- Every submission-facing step waits for staff approval
Claims lane
Live- Needs review
Claim packet
4 packets missing attachments
- Staff approval required
Ready
6 packets prepared for staff review
- Needs review
Aging
1 claim open 23 days
Meridian Dental Group reduced hygiene gaps from 14% to 6.1%.
"The primary friction was the latency between identifying a cancellation and filling that slot. We were losing production because the front-desk lead couldn't see the gap in real-time across the cluster. FrontPulse shifted us from reactive filling to active workspace management."
Marcus Thorne, Director of Operations, Meridian Dental Group
Meridian Dental Group used FrontPulse to coordinate real-time schedule auditing, hygiene gap alerts, and unscheduled treatment follow-up across 14 locations. Before FrontPulse, office managers worked through Dentrix, Slack alerts, and Excel sheets. After implementation, manual reconciliation fell from 3.2 hours per week to under 30 minutes per office manager.
Across the platform
82
organizations
214
locations
640
active user seats
14,200+
daily schedule synchronization events
3,100+
gap-fill triggers per month
4.5 hrs to 18 min
Gap-to-Fill latency
72%
of identified gaps resolved within 24 hours, up from 38% legacy
88%
auto-synced accept rate
9%
manual adjustment rate
3%
reject / override rate
4.2%
false-positive rate
12%
manual coordinator validation rate
Internal system event logs and PostgreSQL telemetry, January 1, 2026 to May 31, 2026.
FrontPulse prepares. Staff decide what reaches a patient.
FrontPulse detects gaps and triggers alerts automatically. Anything that reaches a patient, touches billing, or changes who has access waits for a person.
FrontPulse handles automatically
- Detect schedule gaps across locations.
- Trigger alerts to the right front-desk queue.
Staff approval required
- Patient communication triggers.
- Billing adjustments.
- User permission changes.
Plans that follow the size of your front desk.
Start with the daily pulse, schedule signals, and the recall lane. Add benefits checks, claim packet queue, and staff approval workflows when the team needs them.
Pulse Start
For single-location practices getting schedule, recall, and message visibility under control.
$129/ mo per location
- Daily Operations Board
- Schedule Gap Signals
- Recall Queue
- Message Review Queue
- CSV import
- Basic activity history
Front Desk Pro
Most popularFor busy practices that need benefits, claim-prep, and follow-up workflows alongside schedule protection.
$299/ mo per location
- Everything in Pulse Start
- Benefits Check Queue
- Claim Prep Queue
- Treatment Follow-Up
- Staff approval logs
- Custom workflow labels
Multi-Site Command
For multi-location groups that need portfolio visibility, shared templates, and tighter permissions.
Custom
- Everything in Front Desk Pro
- Multi-location dashboard
- Shared workflow templates
- Advanced RBAC
- SSO-ready configuration
- Dedicated onboarding
14-day guided trial for qualified practices. Monthly billing, annual plans available, taxes may apply. No revenue recovery, insurance coverage, or claim payment guarantee. Compare plans →
Put the whole front desk on one active board.
Schedule risk, message triage, recall, benefits, and claim packets in one signal queue — with staff approval on every patient-facing step.